Online Training – Frequently Asked Questions

Quick jump links: Online Training Portal – Virtual Training (Google Meets)

Online Training Portal

We realise that not everyone can be technologically minded, and have come up with the following guidelines for completing an online course with us.

Registration

Please be advised all courses have to be purchased. You may receive a discount code to enter, and if you follow the product purchase through, you will also register with us. This will create a learner profile, and we recommend using this area to see course progression and manage your details.

If you do not list your First and Last Name correctly, your certificate will not display correctly.

Course Progression

Each lesson and the task has a “Mark Complete” button at the bottom. You need to click this once you are happy you have understood each section.

Videos must be watched in full to allow course progression on timed courses (Paediatric first aid).

Tasks

We have completed Task sections throughout our online courses. This is to ensure courses are related back to your workplace, and avoids overloading with text and videos.

It is important our courses are engaging, and we feel these tasks help with this. If you have any suggestions for these, please contact us.

Knowledge Reviews

There are a number of knowledge reviews throughout the course. You need to score 100% on these to progress. We have done this to ensure you fully understand each section, and we feel this helps ensure learning.

Final Quiz

Our final quiz has a pass mark of 70%. We realise people make mistakes, and some areas can be harder than others. As this is an online training course, you can go back and review learning sections before retaking the quiz.

Where stipulated some Final quizzes can only be taken once. This is to ensure learners do not try and quickly answer questions without reading the required lessons, and completing the required Tasks.

Certificate

You will automatically receive a certificate at the end of your course unless this has been stipulated. Please ensure you have your profile set up correctly, to ensure your certificate has the correct information. This will be stored for up to a year and can be printed off.

If you would like to request a physical copy from us, there will be an additional charge for this service.

Technical Issues

Our platform has been built and tested on various devices. However your system may cause issues if you have not updated your software for your browser or device to the latest available.

Please also check privacy settings on your device. Our system uses functional cookies to monitor progression for regulated courses. If these are disabled by default, you may not be able to progress.

Please try a different browser and device, prior to assuming our system is at fault. We recommend a windows device running Google Chrome.

Completing the Course

We make every effort to ensure our courses are easy to follow. However, if you have any issues, or you notice a fault with the online course, please contact us, and we will reply shortly.

Further Questions

If you have any further questions, concerns or recommendations on our online learning courses, please fill in the below form.

Virtual Training via Google Meets

Please ensure you have a google account. These are free.

Our virtual training sessions are accessed in the following way:

• A join link will be sent to the course coordinator at your setting.
• You can then use that link to join our video conferencing session. You will need to wait to be accepted into the session.
• There will be a waiting screen until all attendees have joined.
• If you accidentally leave, you can rejoin without needing to be reaccepted by clicking the link sent to you again.

Virtual training can be carried out on all devices, including mobile phones and tablets, however, we do require you to have a front-facing camera, and for this to be on during the training. This is to ensure you are present for the entire course. Your mic can be muted.

Ensure you have the following items before joining:

• Note pad
• Pen

Known device issues:

We recommend you use Google Chrome as our prefered browser.

Please ensure you have a free google account.

• Apple Mac, using Safari browser – Please ensure your device is up to date. There is a known issue where you can not see others in the chat, and get kicked from the group.
• Android and iPhones will need to download the app. You will be prompted to do this when clicking on the invite link.
• Windows users are recommended to use the Edge Browser.

Further Questions

If you have any further questions, concerns or recommendations on our online learning courses, please fill in the below form.